Extreme Customer Service
I purchased two CiES senders for my 1978 Cessna U206G that I am in the process of refurbishing. The CiES senders are connected to a brand new JPI EDM 930. After making the connections, we realized that we weren’t getting a fuel readout at the 930. After a few calls to JPI, we gave up and called CiES. CiES quickly diagnosed the problem, which was an incorrect setting in the 930. Even though I called JPI prior to manufacturing my EDM 930 and told them specifically that we’d be connecting to the CiES senders and a digital frequency signal, JPI incorrectly set the unit to receive a resistance signal.
CiES staff walked me thru the process to change the input which fixed the problem. They also gave me their personal cell phone number in case I had any problems! Now that’s what I call extreme customer service.
Thanks for the great product and great customer support.
Jim Cehula
Cessna U206G
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About CiES Inc.
Established in 2012, CiES is now the largest supplier of aviation fuel quantity probes and senders. They are the recognized leader in the design, development, certification, and manufacture of electronic sensor solutions for original equipment manufacturers, as well as direct-to-market consumer products. Through the creative application of cutting-edge technologies, CiES creates complex end-to-end solutions. This is a company that is changing the game in aviation technology and revolutionizing the way we navigate the skies. Aiming at future growth and innovation, CiES is pushing the boundaries of what is possible.
