In-Service Call or Inquiry Procedure

When a call, email or other correspondence is received from a customer or aircraft service facility about an in-service issue on a CiES TSO product, the following procedure is to be followed:

• Ask if the situation is a safety of flight or if safety of flight has been compromised by the problem.
  • If the Answer is YES – Indicate that you or the respondent will fill out the form on the In-Service Difficulty web page. Let them know a report will be filed with the FAA.
  • If the answer is NO – Please request that the form be filled out, if they are unable or reluctant, please fill out the form yourself.
• Ask if fuel has been leaked.
  • If the Answer is YES – Indicate that you or the respondent will fill out the form on the In-Service Difficulty web page. Ask them to a picture of the leakage condition and send it to your email. Let them know a report will be filed with the FAA.
  • If the answer is NO – Please request that the form be filled out, if they are unable or reluctant, please fill out the form yourself.

• Ask what other issues they are experiencing.
  • Record the information in the comments section of the form.
• When the form is complete, an email is sent to your supervisor who will contact the FAA if required.  Please forward all pictures or data received from the respondent to .

SUBMIT IN-SERVICE DIFFICULTY REPORT